In July I bought a Coleman queen air mattress off Amazon.
NYE I opened up the air mattress to use and discovered a seam had let go over about a 5" area with pinholes.
Contacted Coleman via an online chat, they sent me an e-mail with instructions on how to get a replacement. I had to print a copy of my invoice from Amazon, write my incident number on that and scan it, write my incident number on the Coleman logo on the product and photograph that, and take a photo of the damage. With my home printer/scanner and Iphone the whole process took about 5 minutes. Replied to the e-mail with the photo attached.
Next day received an e-mail with a UPS tracking number for my replacement.
How has your return/repair process been with Coleman? :cool:
NYE I opened up the air mattress to use and discovered a seam had let go over about a 5" area with pinholes.
Contacted Coleman via an online chat, they sent me an e-mail with instructions on how to get a replacement. I had to print a copy of my invoice from Amazon, write my incident number on that and scan it, write my incident number on the Coleman logo on the product and photograph that, and take a photo of the damage. With my home printer/scanner and Iphone the whole process took about 5 minutes. Replied to the e-mail with the photo attached.
Next day received an e-mail with a UPS tracking number for my replacement.
How has your return/repair process been with Coleman? :cool:
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